Support
Help with our apps
Email info@tradesealdigital.com with the name of the app, the device you are using and a short description of the issue.
Response times
We respond to all support requests within 7 days. Customers on premium plans receive priority support, with a response within 2 business days.
Privacy policies and account deletion
Each app has its own privacy policy describing exactly what it collects and why.
| App | Privacy policy | Delete your account |
|---|---|---|
| TradeSeal | Privacy policy | Email info@tradeseal.ca from your account's email address; data is removed within 30 days. |
| Vankai | Privacy policy | Deletion instructions |
| Jassel | In development. Its privacy policy and account deletion details will be published before public release. | |
Billing questions
Subscriptions bought through Google Play or the App Store are managed and refunded through that store. For anything else billing-related, email us.
Reporting a security issue
If you believe you have found a security vulnerability in one of our products, email info@tradesealdigital.com with the subject "Security report". Please do not disclose it publicly until we have had a chance to fix it.